Privacy Policy

We collect information that you provide directly to us and information generated through your use of the Service. Information You Provide: • Full name, email address, phone number, and profile photo • Driver's license number and a copy of the license • Payment information (processed securely via our payment partners) • Booking history, preferences, and reviews Information Collected Automatically: • IP address, browser type, and operating system • Pages visited, time spent on pages, and referring URLs • Device identifiers and location data (with your permission) • Cookies and similar tracking technologies

We use the information we collect to: • Process bookings, payments, and refunds • Verify your identity and driver's license • Communicate with you about your bookings and account • Send promotional offers, newsletters, and service updates (you may opt out at any time) • Improve our platform, services, and user experience • Detect and prevent fraud, abuse, and security incidents • Comply with legal obligations and enforce our Terms of Service • Respond to your questions and provide customer support

We do not sell your personal data. We may share your information with: Service Providers: Trusted third parties who assist us in operating the platform (payment processors, cloud infrastructure, analytics, email service providers). These providers are contractually bound to protect your data. Car Owners & Fleet Partners: Relevant booking details are shared with vehicle owners to facilitate your rental. Legal Requirements: We may disclose information when required by law, regulation, or valid legal process, or to protect the rights, property, and safety of RentEase, its users, or the public. Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred. We will notify you before your information is subject to a different privacy policy.

We implement industry-standard technical and organizational measures to protect your personal information: • All data is encrypted in transit using TLS 1.2+ • Sensitive data (passwords, payment details) is encrypted at rest • Access to personal data is restricted to authorized employees on a need-to-know basis • We conduct regular security audits and penetration testing • Our payment processing partners are PCI DSS Level 1 certified While we strive to protect your data, no security system is impenetrable. We encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorized access to your account.

You have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you • Correction: Update or correct inaccurate personal information • Deletion: Request deletion of your account and associated data (subject to legal retention requirements) • Portability: Receive your data in a structured, machine-readable format • Opt-Out: Unsubscribe from marketing communications at any time • Objection: Object to certain types of data processing To exercise any of these rights, contact us at privacy@rentease.in. We will respond within 30 days.

We use cookies and similar technologies to: • Keep you logged in across sessions • Remember your preferences and settings • Analyze platform usage and performance • Deliver relevant advertisements (where applicable) You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform. Types of cookies we use: • Essential: Required for the platform to function • Analytical: Help us understand how the platform is used • Preference: Remember your settings and choices • Marketing: Used to show relevant ads (can be disabled)

We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically: • Account data: Retained for the duration of your account plus 3 years • Booking records: Retained for 7 years for tax and legal compliance • Payment records: Retained as required by financial regulations • Support communications: Retained for 2 years After the retention period, data is securely deleted or anonymized.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on the platform at least 14 days before the changes take effect. Privacy Officer: Email: privacy@rentease.in Phone: +91 80 1234 5678 Address: 123 MG Road, Indiranagar, Bangalore — 560038, Karnataka, India For general support: Email: support@rentease.in Available 24/7